
Process mining to optimize customer service processes
Process mining was used to create a digital image of the customer service processes. The…
Success Story
The value creation network of Schenker Storen AG is to be designed in terms of locations, capacities and product allocations for the future development of the company. The warehouse and production capacities as well as all processes were analyzed in detail as part of the manufacturing footprint. A selection of possible production sites in Europe was examined and visited in the course of the project. The economic efficiency in the context of the developed footprint concept was evaluated.
The Rothbaum consultants’ approach has made a decisive contribution to ensuring that our new Manufacturing Footprint provides convincing answers to the strategic challenges of the future.
Christian Skolnik, Chief Operating Officer
Senior Manager Supply Chain Management
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