Process Mining for Optimizing Customer Service Processes
Using process mining, a digital model of the customer service processes was created. The processes…

SUCCESS STORY
As the manufacturing subsidiary of Tchibo GmbH, Tchibo Manufacturing GmbH is responsible for roasting, blending, grinding, and packaging coffee at its three locations in Hamburg, Berlin, and Marki. To increase competitiveness, the production network’s manufacturing costs were to be critically reviewed, and effective cost-reduction measures were to be developed.
In collaboration with Rothbaum Consulting, the planning and production processes as well as the manufacturing footprint were analyzed, and areas for optimization were identified and quantified using process mining and process simulation. Within three months, a comprehensive catalog of 18 measures was developed, representing potential savings in the mid-seven-figure range.
The comprehensive analysis concept made it possible to identify significant and effective savings potential. The collaboration with the Rothbaum team was extremely satisfactory for me.
Manuel Fliegel, Director Manufacturing, Tchibo Manufacturing GmbH

Senior Manager Supply Chain
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